-How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

-How to order

Order is processed as below: Step 1: Search for products. Step 2: Add products to your shopping cart. Step 3: Log in with a member ID or non-member order. Step 4: Fill in the order form. Step 5: Proceed with payment. Step 6: Complete the order and you will see the order number.

-Payment

We accept the paypal payment only.

-Shipping

Shipping Method : K-Packet, EMS(Express Mail Service) Delivery Time : K-Packet: 12~30 days. EMS(Express Mail Service): 3~12 days. Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared or release date of your order item. Please contact our customer service center if you would like to request an exchange or return on your order. Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.

- Customs and Duties

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

-Returns & Exchanges

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact us at service@weetcollection.com) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or
-you receive a defective product.

**Return Instructions

(1) Please contact us at service@weetcollection.com within three days of receipt. You are required to attach the photos of the received product(s) and include the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email.

(3) Items returned must be in their original condition, which includes label stickers and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all components and labels intact. The item(s) must be sent in their original packaging.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind.
-you enter a wrong recipient address.
-the products are damaged due to your mishandling
-returns that are shipped to us without any prior consent are not accepted.
-Small scratches created by the customs clearance procedure.


-Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.


It is not refundable if :

-If the customer does not comply with the customs regulations of the country and the order items is returned to us.
-In th case of an error customer country's postal service or absence of the recipient.